This training series offers strategies that anyone can use to help people in a computer lab setting. Short videos feature topics like modeling tasks effectively, answering questions clearly, and using language that encourages and motivates learners who are improving their digital skills.
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Questions?
If you have questions that are not answered by the resources on this page, please contact the Cultural Linguistic Services (CLS) Learning Program workplace-learning-cls@wisc.edu.
Your role as a computer lab helper
This video covers how to effectively support learners in a computer lab by floating around the room and using clear and patient communication.
Who will you help?
This video covers how to support learners with a range of technology and language skills by modeling tasks and encouraging learners to do all training tasks themselves
Say this, not that
This video covers how to communicate clearly and effectively with learners by speaking slowly, pausing often, and using keywords consistently.
Do this, not that
This video covers how to use nonverbal communication, like body positioning, modeling with props, and written reminders.
Ask the right questions
This video covers how to ask effective open-ended questions that encourage learners to share what they know.
Use teach-back
This video covers strategies to improve understanding and facilitate better communication by using teach-back.