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Customer and Personal Service Knowledge
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Explore the curated learning resources below to connect with educational opportunities.
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Formal Learning
Formal learnings are structured learning opportunities, such as training programs or classes.
Formal Learning Courses
Customer Service Training
This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience.