Course Description
In today’s workplace one crucial skill that can positively impact work culture and relationships is the ability to navigate difficult conversations effectively. In this session we will get clarity around what it is that differentiates these conversations. We will discuss how to approach, rather than avoid, these conversations in a healthy, well-prepared way. We will offer a framework for planning the conversation and give you an opportunity to practice.
Why should you attend?
In this workshop you will be invited to:
- Expand individual awareness of your current approach to emotionally charged high risk conversations.
- Learn how to engage in healthy conversations with confidence and skills.
- Learn strategies and tools to prepare for navigating difficult conversations.
- Practice navigating difficult conversations using the POISE model.
Please Note:This is intended to be a highly interactive workshop. Be prepared to bring your own experiences and understanding as tools for collective reflection, learning, and practice in small groups.
Audience
UW–Madison Faculty and Staff
Cost
Free
Contact
Tamie Klumpyan, Learning and Talent Development, Office of Human Resources
Topics
Engagement, Communication, Feedback
Program
This course is part of the Inclusion@UW program.
What people are saying
“I learned many approaches to take when it comes to handling a difficult conversation. I also learned that I am not alone when it comes to facing difficulty in navigating difficult or crucial conversations. I appreciate the attachments given to use as a workbook for our own experiences. Thank you for continuing to offer these great training sessions. I think they are SO needed in every department of the UW-Madison system.”
“I appreciated the many different ways to approach a difficult situation while remaining calm and thinking through the process ahead of time, if possible. Also, the confidence to work towards positive joint outcomes.”