University of Wisconsin–Madison

Effective Emails

Course Description

Learn best practices in writing business emails that effectively share the message you want to convey and the responses you need. You will focus on writing subject lines, using a tone that matches your message and organizing and formatting the email for the reader.

Why should you attend?

  • Write subject lines that effectively describe the message
  • Organize emails for readability and increased likelihood of response
  • Use customer focused language and organized business writing to ensure a well-received message


UW–Madison Faculty and Staff




Christina Stefonek, Learning and Talent Development, Office of Human Resources


This course is part of the Fully Prepared to Lead program.

“You will never read or write an email in the same way after this class. Learn all the things you are doing badly, and then learn how to get the results you need by doing things well.”
Tim, Instructional Staff, English/ Program in ESL

“A lot of people should take this course because emails are the main way of communicating these days, and a lot is missed based on the length of the email. It was inspiring to learn how emails need to be concise and clear without little buffering material. If it has a task, it should be up front. Organizing email formats is a useful tool for most.”
Shelby, University Services Program Associate, College of Engineering

“This class is dives into most common problems faced with email communication. The simplicity of solutions make them highly effective. The changes suggested during the class are very easy to implement and the effectiveness of the changes can be experienced substantially.”
Kimaya, Clinical Research Coordinator, UW Carbone Cancer Center

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