Few people actively enjoy interpersonal conflict with others. Conflict always has context to consider – The situation, root causes, past history and reactions of others are just some of the factors to consider when choosing the most effective conflict mode. This course helps participants understand and manage conflict. It will also provide tools to resolve interpersonal conflict.
Why should you attend?
- Define and describe the characteristics of interpersonal conflict
- Understand how individuals tend to respond to conflict situations
- How to choose appropriate skills and techniques for addressing a variety of conflict situations
UW–Madison Faculty and Staff
Christina Stefonek, Learning and Talent Development, Office of Human Resources
This course is part of the Fully Prepared to Lead program.
“Modes of Conflict Management provided an expanded set of ‘tools’ to approach interpersonal conflict. By exploring how different types of resolution techniques can be applied, the class helped me diagnose which tactics might be best suited to different scenarios.”
Robyn, Robyn, Department of Medicine, SMPH