The Employee Assistance Office (EAO) has expanded its services to provide employees with free and confidential statewide coverage, and 24/7 telephone access to professional counselors in support of employees’ personal and work-related concerns.
How to contact LifeMatters (Available 24/7)
Along with EAO, LifeMatters provides a wide variety of resources including training, financial and legal consultation, time saving searches, 1–5 sessions with a counselor for personal or work-related issues, and management consultation regarding workplace concerns.
Appointments with LifeMatters counselors are available in-person, via chat, text, or video.
By Phone
Call 800-634-6433
to talk with a counselor
Text Message
Start a Conversation
Email lifematters@mailplus.wisc.edu for instructions on how to reach a LifeMatters counselor via text.
On the Internet
Visit the LifeMatters Website
Email lifematters@mailplus.wisc.edu to receive UW-Madison’s company password.
On-campus support during business hours
To schedule an appointment with the Employee Assistance Office, please contact us by phone or email. Appointments are available remotely or in-person. All appointments are private and confidential.
Phone: (608) 263-2987
Email: eao@mailplus.wisc.edu
Hours: 8:00 AM–4:30 PM (Monday–Friday)