This library has titles, salaries, and information for all jobs at UW–Madison.
Academic Staff, University Staff, and Limited Appointee Titles
Standard job descriptions are only available for academic staff, university staff, and limited appointee titles. These titles and salaries are matched to the market.
A standard job description describes work at a high level and connects university jobs to similar jobs in the market. It reflects a general set of job responsibilities without regard to any specific employee. It describes the work, role, and organizational impact. A position description is unique to an individual employee.
If you need a copy of your position description, contact your local human resources professional.
Resources
- Salary Structure
- Job Groups & Subgroups
- Benefits Estimator
- Compensation Philosophy
- What Is a Salary Structure?
- How UW Compares Pay to the Market
- Pay Increases
- How To Progress in Pay
- Career Progression and Promotion Video
- Standard Job Description and Position Description
- Manager/Supervisor Compensation Resources
Questions?
If you have additional questions, please contact the local human resources contact where you work.
Search the Library
Customer Service Manager
Job Group: Dining, Events, Hospitality Services, and Sales
Job Subgroup: Guest Services and Sales
Salary Range (Annual):
21: $49,700-101,530 Employee Category: Academic Staff
Job Code: DS015
-
Job Summary:
Oversees customer services and/or retail programs and operations including the implementation of operational procedures and proper staffing to ensure effective customer service and achievement of overall unit goals.
-
Job Responsibilities:
- Directs and audits customer services and/or retail program operations to ensure customer service objectives are met
- Implements operational procedures, methods, and policies to achieve established goals, meet compliance requirements, and ensure effective service
- Develops and schedules unit operational work plans
- Provides operational and strategic guidance to all unit staff
- Identifies, develops, and facilitates staff training opportunities
- May create and monitor the unit operating budget and approve expenditures
-
Education:
Bachelor's Degree Preferred Minimum
-
FLSA Status:
Exempt
-
Institution Job:
No
-
Required Supervisory Duty of at Least 2.0 Full-Time Equivalent (FTE) Employees:
No
- Employee Category:
Academic Staff
- Scaled Job:
No
- Salary Range (Annual):
21: $49,700-101,530
- Job Code:
DS015: Customer Service Manager
- Link directly to this job title: https://hr.wisc.edu/standard-job-descriptions/?q=DS015