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Service Coordinator II
Job Group: Information Technology
Job Subgroup: IT Multifunctional Services
Salary Range (Annual):
25: $70,100-143,330 Employee Category: Academic Staff
Job Code: IT034
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Job Summary:
Plans, schedules, and monitors day to day operational, financial, and service delivery activities for complex and strategically significant information technology services. Facilitates customer and stakeholder communications to ensure business requirements are met according to customer needs and requests. May participate in the performance management process for unit employees.
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Job Responsibilities:
- Assists in the development of strategic planning initiatives and unit objectives for complex and strategically significant information technology services
- Plans and directs the day-to-day operational activities for service development, implementation, and maintenance of assigned services and projects
- Proposes, develops, and implements unit operational policies and procedures to align with unit strategies and objectives
- Assists with the development and monitoring of the unit budget
- Serves as the primary liaison to service vendors and stakeholders regarding service updates, offerings, issues, and concerns
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Education:
Bachelor's Degree Preferred Minimum
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FLSA Status:
Exempt
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Institution Job:
No
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Required Supervisory Duty of at Least 2.0 Full-Time Equivalent (FTE) Employees:
No
- Employee Category:
Academic Staff
- Scaled Job:
No
- Salary Range (Annual):
25: $70,100-143,330
- Job Code:
IT034: Service Coordinator II
- Link directly to this job title: https://hr.wisc.edu/standard-job-descriptions/?q=IT034