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User Support Specialist III
Job Group: Information Technology
Job Subgroup: IT User Support
Salary Range (Annual):
21: $49,700-101,530 Employee Category: Academic Staff
Job Code: IT051
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Job Summary:
Delivers strategically significant and highly specialized information technology (IT) support services to end users in support of institutional technology operation. Develops and provides training to end users.
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Job Responsibilities:
- Completes procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
- Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
- Leads, schedules logistics, and secures resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements
- Serves as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs
- Develops and facilitates individual and group end user trainings, answers questions, and provides information specific to complex information technology end user products and services
- May plan, schedule, assign, and review work of individuals or for a defined project, program, or function
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Education:
Associate's Degree Preferred Minimum
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FLSA Status:
Exempt
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Institution Job:
No
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Required Supervisory Duty of at Least 2.0 Full-Time Equivalent (FTE) Employees:
No
- Employee Category:
Academic Staff
- Scaled Job:
No
- Salary Range (Annual):
21: $49,700-101,530
- Job Code:
IT051: User Support Specialist III
- Link directly to this job title: https://hr.wisc.edu/standard-job-descriptions/?q=IT051