This library has titles, salaries, and information for all jobs at UW–Madison.
Academic Staff, University Staff, and Limited Appointee Titles
Standard job descriptions are only available for academic staff, university staff, and limited appointee titles. These titles and salaries are matched to the market.
A standard job description describes work at a high level and connects university jobs to similar jobs in the market. It reflects a general set of job responsibilities without regard to any specific employee. It describes the work, role, and organizational impact. A position description is unique to an individual employee.
If you need a copy of your position description, contact your local human resources professional.
Resources
- Salary Structure
- Job Groups & Subgroups
- Benefits Estimator
- Compensation Philosophy
- What Is a Salary Structure?
- How UW Compares Pay to the Market
- Pay Increases
- How To Progress in Pay
- Career Progression and Promotion Video
- Standard Job Description and Position Description
- Manager/Supervisor Compensation Resources
Questions?
If you have additional questions, please contact the local human resources contact where you work.
Search the Library
IT Help Desk Specialist III
Job Group: Information Technology
Job Subgroup: IT User Support
Salary Range (Annual):
18: $39,400-80,520 Employee Category: Academic Staff
Job Code: IT047
-
Job Summary:
Performs escalated technical troubleshooting cases, system upgrades, and training by leveraging documented procedures and experience and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
-
Job Responsibilities:
- Troubleshoots and resolves escalated complex technical problems for various products and services independently
- Receives and responds to inquiries and provides complex technical information through various communication mediums according to established policies and procedures
- Documents inquiries and responses and recommends procedural improvements to unit leadership
- Develops operational procedures to improve customer satisfaction and promote efficiency
- Trains staff on operational work procedures to ensure adherence to existing policies
- May plan, schedule, assign, and review work of individuals or for a defined project, program, or function
-
Education:
Associate's Degree Preferred Minimum
-
FLSA Status:
Exempt
-
Institution Job:
No
-
Required Supervisory Duty of at Least 2.0 Full-Time Equivalent (FTE) Employees:
No
- Employee Category:
Academic Staff
- Scaled Job:
No
- Salary Range (Annual):
18: $39,400-80,520
- Job Code:
IT047: IT Help Desk Specialist III
- Link directly to this job title: https://hr.wisc.edu/standard-job-descriptions/?q=IT047